Effective date: 3 September 2026
This Privacy Policy explains how Velvet Pavilion handles personal information connected with velvetpavilion.com, direct enquiries and venue communications. It applies to people who visit our website, contact the venue, or otherwise choose to provide personal information to Velvet Pavilion.
It is intended to describe the kinds of information we may receive, how that information may be used and the choices available to visitors. Where cookies or similar website technologies are relevant, this policy should be read alongside our Cookie Policy.
We may receive personal information when you choose to contact Velvet Pavilion or when you use velvetpavilion.com. The information involved will depend on the nature of your interaction and what you decide to provide. We aim to keep our handling relevant to the communication or website activity concerned.
When you contact Velvet Pavilion through the website, by email or by phone, you may choose to provide contact details and enquiry information. This may include your name, email address, phone number and the content of your message or request. The information we receive depends on what you choose to share and the purpose of your enquiry.
Examples may include details sent to [email protected] or provided when calling +61 8 6182 7354.
Use of velvetpavilion.com may involve technical information that standard website operation or cookies may collect. This may include browser and device details, IP address, pages visited, approximate location derived from an IP address, and information about interactions with the website. For further information about cookies and similar technologies, please review our Cookie Policy.
We may retain information contained in enquiries and preferences you communicate to us where it is needed to respond, follow up on the interaction, or maintain an appropriate record. Preferences are considered only in the context in which you communicate them. Please avoid including unnecessary sensitive personal information in general enquiries.
A general enquiry does not need to include more personal detail than is necessary for Velvet Pavilion to understand and respond to it.
Velvet Pavilion may use personal information only in ways connected with the interaction, website operation or other context in which it was provided. The following examples explain the practical purposes for which information may be handled.
We may use contact details and the content of a message to respond to questions, requests and communications directed to Velvet Pavilion. Where practical, this may include follow-up that relates to the original enquiry, such as seeking clarification or providing a relevant response. We do not promise a particular response timeframe.
Technical and usage information may help Velvet Pavilion operate, maintain, protect and better understand use of velvetpavilion.com. This may assist us in identifying website issues, maintaining an accessible visitor experience and considering general improvements to the website. It does not mean that every visit is individually identified or used for personalised advertising.
Communications and related details may be retained where reasonably needed for record-keeping, administration, issue resolution or compliance with applicable obligations. The relevance of the information and the purpose for which it was collected inform whether it remains necessary to retain it. We do not state fixed retention periods in this policy.
We may use supplied contact details to communicate about an enquiry, a request, or another purpose you have asked to receive or agreed to receive. Whether a communication is appropriate depends on the context of your interaction with Velvet Pavilion and the details you have chosen to provide.
Cookies and similar technologies may be used on velvetpavilion.com as part of standard website operation. They can help a website recognise technical settings, understand general use and support its functioning. For more information about the purpose of cookies and similar technologies, and the choices that may be available to you, please read our Cookie Policy .
Where velvetpavilion.com links to an external website, that website is operated under the privacy practices of its own operator. Before providing information on an external website, you should review the privacy information that applies there. Velvet Pavilion does not control external privacy statements or the way an external operator handles information.
External links may be provided for convenience; their privacy practices remain separate from this policy.
We handle personal information with care and seek to limit its use and disclosure to what is relevant in the circumstances. The following principles describe how Velvet Pavilion may share, retain and protect information without making promises that go beyond what can reasonably be maintained.
Velvet Pavilion may share personal information with people or organisations that help operate the website or respond to communications where this is reasonably necessary. Information may also be disclosed where disclosure is required or permitted by applicable obligations. We do not share personal information indiscriminately; any sharing should be connected to a relevant operational, communication or legal purpose.
Only where reasonably necessary.
Personal information may be kept for as long as reasonably needed for the purpose for which it was collected, to manage communications, resolve issues, meet record-keeping needs or comply with applicable obligations. Relevance and necessity inform this approach. This policy does not set fixed timeframes or make a blanket promise that every record will be deleted at a particular time.
Velvet Pavilion takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. The safeguards applied will be appropriate to the nature of the information and the context in which it is handled.
No method of internet transmission or storage can be guaranteed completely secure.
If you would like to ask about personal information connected with an interaction with Velvet Pavilion, you can contact us directly.
You may contact Velvet Pavilion to request access to personal information held about you, or to ask for information to be corrected if you believe it is inaccurate, incomplete or out of date. To help us locate the relevant record and respond appropriately, we may need enough information to identify the communication or interaction concerned. Send an access or correction request to [email protected].
If you have a privacy question or concern about how personal information has been handled, please raise it directly with Velvet Pavilion. We will consider the matter and respond as appropriate to the information available and the nature of your concern.
If contact details provided in an ongoing communication need updating, please let Velvet Pavilion know. Keeping those details current helps ensure that any relevant response can be directed appropriately.
Velvet Pavilion may update this Privacy Policy from time to time to reflect changes in its website, communications or privacy practices. If we update the policy, the revised information will appear on this page. We encourage visitors to review this page when returning to the website so they can understand the privacy information that currently applies.
Please review the effective date at the top of this page to identify the current version of this policy. The current effective date is 3 September 2026.
If you have a question about this Privacy Policy or how personal information is handled, email is the clearest way to contact Velvet Pavilion. You may also use the contact details below to raise a privacy-related enquiry.
For a question that is broader than privacy, please visit our dedicated Contact Us page.
Velvet Pavilion
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